Privacy Policy

Avatar Hub (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information You Provide

• Account Information: Name, email address, username, and password when you create an account
• Profile Information: Avatar, bio, VRChat username, and other optional profile details
• Payment Information: Billing address and payment method details (processed securely by our payment provider)
• Communications: Messages you send to us or other users, support requests, and feedback
• User Content: Avatars, images, descriptions, and other content you upload

Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on pages
• Log Data: IP address, access times, referring URLs
• Cookies: Small files stored on your device (see Cookie Policy section)

Information From Third Parties

• Social Login: If you sign in via Discord, Google, or other providers, we receive basic profile information they share
• Payment Processors: Transaction confirmations and fraud prevention data

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Send promotional communications (with your consent)

We may share your information in the following situations:

• With Sellers/Buyers: Basic transaction information necessary to complete purchases
• Service Providers: Third parties that help us operate our business (payment processors, hosting, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to sharing

We do not sell your personal information to third parties.

We retain your information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or business purposes.

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request that we limit how we use your data

To exercise these rights, please contact us at privacy@myavatarhub.com or use the settings in your account dashboard.

We use cookies and similar technologies to:

• Essential Cookies: Required for the site to function (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how visitors use our site
• Marketing Cookies: Deliver relevant advertisements (only with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. Material changes will be communicated via email.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@myavatarhub.com
• Contact form: Contact page

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of personal information. As noted, we do not sell personal information.

European Economic Area (GDPR)

If you are in the EEA, you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your information includes: consent, contract performance, legitimate interests, and legal obligations. You may also lodge a complaint with your local supervisory authority.